Terms & Conditions
Guest Reservation: Receipt of deposit and/or final tour payment signifies that the Tour Guest understands and agrees to Landmark Tour’s Terms & Conditions, Cancellation Policy, and Exclusions.
Reservations can be made by booking online or calling our office:
612-230-2040 (888-231-8735). Reservation Hours are Monday-Friday, 9:00AM - 5:00PM, Central Time.
Payments: All deposits and final payments may be made by check, paypal or credit card. We accept the following credit cards: Visa, Mastercard, Discover, and American Express.
Final Payment: Final Payment for tour must be received by Landmark Tours, Inc. no later than the Final Payment Due Date specified on each tour page.
Reservation Cancellation: In order to avoid a cancellation fee and obtain a full refund, Landmark Tours, Inc. requires written notification of Tour Guest cancellation no later than the specified Final Payment Date for each tour. After the Final Payment Date, refer to the Refund & Cancellation Policy. Our optional Guest Protection Plan is available to protect you from possible cancellation fees.
Tour Inclusions: Please review individual tour itineraries to learn what is included in our tour package price. Services not explicitly mentioned in the Landmark Tours, Inc. Catalog are not included. Furthermore, additional costs not included in the tour package price are fees associated with air carriers, such as seat upgrades / changes, checked luggage fees, and airline fuel surcharges.
Changes to Tour Itinerary: Landmark Tours, Inc. will make every effort to operate tours as advertised. Under special circumstances, Landmark Tours, Inc. reserves the right to make changes to the itinerary to ensure proper handling of the tour. These changes can include, but are not limited to, schedule changes, hotels, and attractions. Any additional expense as a result will be paid by Landmark Tours, Inc. Any savings due to changes will be refunded to Tour Guests.
Airline Services & Responsibility: All airfare included in a Landmark Tours, Inc. package or purchased by Landmark Tours, Inc. is subject to the Terms & Conditions of each individual airline. By reserving airfare through Landmark Tours, Inc., each Tour Guests understands that Landmark Tours, Inc. is acting as an agent and is not liable for injury, accident, death, sickness, damage or loss of property, flight delay, cancellation or extra expenses related to an airline carrier. All airline carriers are independent contractors and are not affiliated with Landmark Tours, Inc., even if Landmark Tours, Inc. has purchased or arranged the airfare. The passenger contract used by the air carriers is the only contract between airlines and Tour Guest.
Included Hotels, Restaurants, & Attractions: The tours are arranged and operated by Landmark Tours, Inc. Landmark Tours, Inc. acts only as an agent for third parties providing services for a tour. Landmark Tours is not liable for any injury, damage, loss or accident, delay or irregularity, or failure to carry such arrangement as mentioned.
Baggage Handling: Landmark Tours, Inc. is not liable for any loss of luggage, theft or damage sustained while being handled by an airline, hotel, bus company, taxi /limo service or other. Responsibility of individual airlines is stated in their passenger contract. To learn about protecting your baggage, see the Guest Protection Plan.
Luggage Requirements & Allowance: Due to space limitations on the motorcoach, we allow one suitcase for each Tour Guest. Most airlines require that checked luggage not exceed 50 lbs per suitcase (heavier luggage may result in additional airline fees). Furthermore, please limit carry on luggage to items needed during the day. There is additional overhead storage on the motorcoach, but space is limited and not guaranteed.
Government-Issued ID / Passport: It is the responsibility of each Tour Guest to provide their name as written on their government-issued photo ID (or Passport if traveling to Alaska or outside of the U.S.) when registering for a tour. If the incorrect name is given, Landmark Tours, Inc. is not liable for additional expenses incurred or travel delays as a result of airline ticket name changes.
Tour Photography: Landmark Tours, Inc. may occasionally utilize videos or photographs taken by or of Tour Guest for promotional materials, including, but not limited to internet and print. Please notify Landmark Tours, Inc. if you do not want your image in any promotional materials.
Membership: Membership will be granted to all persons. Landmark Tours, Inc. reserves the right to terminate the tour or cruise of any persons who are abusive of others or whose behavior disrupts the tour.
Photography: Thanks to Norwegian Cruise Lines, Celebrity Cruises, Pink Jeep Tours, Madison Square Garden, Cabra Castle Hotel, Palm Springs Aerial Tramway, Lüftner Cruises, and all of our other vendors for their photo contributions.
Tour Cancellation: Tour Guest understands that Landmark Tours, Inc. reserves the right to cancel a tour for any reason. The resulting liability of Landmark Tours, Inc. is limited to a refund of the money that has been received from the Tour Guest. If a Tour Guest has purchased airfare through a different source, or arranged it on their own, Landmark Tours, Inc. is not responsible for a refund of these expenses. Prior to booking air individually outside of a Landmark Tours, Inc. package, it is required that each Tour Guest discuss flight plans with Landmark Tours, Inc. before booking. If a Tour Guest’s air itinerary does not align with the group’s itinerary, it is the Tour Guest’s responsibility to make arrangements to join the group.
Guests with Special Needs: You must advise Landmark Tours at the time your booking is made of any disability requiring special attention. Neither Landmark Tours personnel, nor its suppliers, may lift or physically assist Tour Guests. If a Tour Guest requires assistance, we require that he/she be accompanied by a companion who is capable of and totally responsible for providing the assistance. Be aware that the Americans with Disabilities Act is applicable only within the United States and that accommodations for disabled travelers outside of the United States may be more limited. Additionally, some hotels may not have accessible rooms with two beds.
Tour Pace: Walking is required in addition to consistently exiting and boarding the motorcoach. Furthermore, some attractions will require additional walking as there can be limited bus access. If concerned, it is the Tour Guest’s responsibility to consult a physician to see if the tour is suitable. Please read the below general guidelines:
1) Landmark Tours packages are suited for travelers who are able to comfortably walk 1/2 mile in approximately 15 minutes.
2) If you are unable to keep pace with the other travelers in your group the Tour Manager may request that you stay near the motorcoach and forgo sightseeing that entails additional walking. If you are separated from the group during this time, it is the individual responsibility of the traveler to arrive at the pre-designated departure point at the agreed time. If third party transportation is required (i.e. a taxi), it will be at the traveler’s personal expense.
3) There will be occasions when staying on the motorcoach during stops is not allowed. At this time, all passengers must exit the motorcoach to allow the driver to lock the doors and take a break.
4) The group’s overall enjoyment is the primary responsibility of the Tour Manager. If you are consistently unable to keep up with the pace of your fellow travelers it can impede your safety or the other travelers’ enjoyment of the tour. The Tour Manager may request that you leave the tour. The resulting costs will be the personal responsibility of the traveler.
Activity Level: For your convenience, we have assigned Activity Levels to each tour. This is noted on each individual tour page next to “Tour Cost Per Person.” Below is a description of each level:
1 - Easy: A leisurely pace with minimal activity to include climbing stairs, boarding the motorcoach, and walking within hotels and ships.
2 - Relaxed: Guests should be able to walk intermittently with occasional inclines and stair climbs, including on and off the motorcoach throughout the day.
3 - Active: This program includes a blend of longer and shorter days with walking tours. Tour Guests should expect 1 - 2 hours of walking each day, including uneven surfaces and stair climbs, with opportunities to rest between attractions.
4 - Moderately Challenging: This program includes longer touring days with more walking tours and standing. Tour Guests should expect 2 - 3 hours of walking each day. Some sites may be inaccessible by bus and include rocky or uneven ground and stair climbs.
5 - Challenging: This is a more physical touring experience that involves longer walking tour on uneven surfaces, may involve wet or windy conditions at sites, and long periods of standing. Tour Guests should expect 4 - 5 hours of walking each day.